Customer Care. Do you really care?

Incident 1
Telecaller (yet another spam): "Sir you have a pre-paid connection. Would you like to switch to post-paid?"
Customer: "Yes. What are the various plans?"
Telecaller: "249, 349, 399, etc. You dont need to worry our customer care executive (CCE) will come and explain it to you. When should he come to your office?"
Customer: "I will let you know."

Next Day, Incident 2
Customer walks into an Airtel Customer Care center (located 5kms from home) just to get the same work done. Pre-Paid to Post-Paid.
Customer: "I need to convert Pre to Post paid. Hand me the forms."
CCE: "Sir, it cannot be done here. It can ONLY happen in the Begumpet City Main Office in Hyderabad."
Customer (pissed off): "WTF."

Next Day, Incident 3
Same Telecaller (TC): "Hello sir."
Customer: "Please send someone to my office and I'll fill up all the forms."
TC: "Sir, in Airtel you cannot convert from Pre-Paid to Post-Paid. We have withdrawn the scheme."
Customer's Ghost (as the customer is dead by now): "Will you please check with your manager. I went to your office yesterday and they said the conversion is possible. You only pestered me for 4 days for this."
TC: "I will get back to you Sir."

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Customer Care??
Save me!

Man's biggest strength

What is a man's biggest strength?

Hard work, sincerity, commitment, honesty...

It is that one thing which changes adversity into opportunity, its gives him a new life, a new perspective, a new found enthusiasm... It is 'Hope'.

You can also call it 'Optimism', but Hope summarizes the emotion better.
In bad times, when the future becomes unclear, when the path becomes foggy, it is hope within which keeps you going... clears the way... makes you feel happy... fills you with life.

Hope need not come to your rescue only in adversity. In the normal course of life, whenever you get disappointed, ask yourself "Is there nothing I can do? Is there no hope?" Then go ahead and do what is in your control... forget about all other things... they will all fall in place...

Continue to hope and you will continue to live...